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LynxHD Webbased GUI

Lynx Help Desk Program features

    Web or email help desk ticket creation
    Email reply to help desk tickets
    Manage user accounts
    Help desk knowledgebase
    Save time with canned replies
    Create language packs for help desks
    Customize help desk software through templates
    Compatible with all major browsers

Help Desk Support Reports

    Ticket submission rates
    Help desk response times
    Ticket history and post frequency
    Customer feedback
    Customer staff ratings

Knowledge Base & Troubleshooter

    Troubleshooters walk customers through problems step-by-step to a solution
    Upload common files to the file library

Customization and Control

    Choose from existing themes to match Lynx help desk tool appearance on your website
    Get full control over the look & feel of your help desk.

Lynx Help Desk Tickets

    Departments classify help desk tickets for specific staff groups
    Syndicate help desk support requests with RSS feeds

Security, Permissions and Access Control

    Set permissions for each Staff User to control access within the administration side of the support portal
    Regulate guest access to help desk with user accounts
    Optional HTTPS account access provides Secure Socket Layer (SSL) 128-bit encryption for data security between browser and support portal (applies to hosted service only)

Help Desk Client Portal

    Self service features reduce load on IT staff
    Create Knowledgebase, Troubleshooters, Tutorials, Manuals, Guides, File library and more...
    Powerful search for customers to easily find what they need

Help Desk Staff Dashboard

    Help desk support staff can communicate via private messages and staff notes
    Find and track tickets with ticket search

LynxHD Desktop GUI

 Coming Soon!

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